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University of Michigan, Director Office of Student Conflict Resolution, Ann Arbor, Michigan

December 23, 2009

University of Michigan, Director Office of Student Conflict Resolution, Ann Arbor, Michigan

Position Title: Director, Office of Student Conflict Resolution
Company Name: University of Michigan
Industry: Student Conduct and Mediation Services
Job Function: Director
Entry Level: No
Location(s): Ann Arbor, Michigan, 48103, United States
Posted: December 3, 2009
Job Type: Full-Time
Job Duration: Indefinite
Min Education: Master’s Degree
Min Experience: 5-7 Years
Required Travel: None
Salary: $66,000.00 – $83,000.00 (Yearly Salary)

Job Description
The University of Michigan Division of Student Affairs seeks an experienced professional to provide leadership to the Office of Student Conflict Resolution in its work to implement effective strategies for engendering a community conducive to learning for all and for developing a citizenry of future leaders skilled in effective conflict management.

The unit’s mission is to:
Build Trust – by conducting an operation that is educationally-focused, student-driven and community-owned
Promote Justice – by facilitating conflict resolution for the University of Michigan community with compassion and fairness and creating a just and safe campus climate
Teach Peace – by serving as a campus and national resource for conflict management

The Director will implement and advance the current comprehensive vision for an educationally driven operation that encompasses teaching conflict management life skills and facilitating conflict resolution grounded in the Michigan-created Spectrum Model. Teaching conflict management includes providing educational programs and experiences related to the acquisition of the knowledge and behaviors associated with this life skill. Facilitating conflict resolution includes managing the development, implementation and administration of University-wide policies, procedures, standards, and educational programs associated with conflict resolution, including the administration of the Statement of Student Rights and Responsibilities (student “behavioral code”) and associated conflict resolution strategies.

RESPONSIBILITIES: Effectively develop and manage ongoing operations, including the hiring, planning, training, evaluating, legal compliance, reporting, and research efforts of the office’s educational and consultation services. Provide leadership and supervision to a team of professional staff (4 full-time and 2 part-time) and graduate and undergraduate assistants. Serve as chief advisor to the Division on policies and procedures related to the Statement of Student Rights and Responsibilities. Manage the Spectrum of Conflict Resolution Options, attending to standards of the profession. Intentionally develop efforts to promote moral and ethical development, social responsibility, and the principles and abilities associated with good citizenship in a diverse society. Expand the unit and institution’s adoption of the Michigan Spectrum Model for Conflict Management. Direct the implementation of unit and Division-wide goals and values. Foster and maintain relationships with students, student advocacy groups, parents, student affairs and academic units, administrators, legal counsel, and external community. Conduct arbitration and the spectrum of methods of dispute resolution, teach students-at-large in conflict management and train Resolution Board members involved with the formal conflict resolution process as articulated in the campus “behavioral code,” meet with students and constituents, and address sensitive issues with potentially serious consequences. Manage data and prepare reports. Conduct regular evaluation of area and quantitative and qualitative assessment of student outcomes. Contribute to developing community in a diverse multiversity in collaboration with other units. Ensure the security and safety of students and exercise appropriate procedures for crisis and risk management. Maintain a national presence for the U of M Spectrum Model and the work of OSCR. Reports to Associate Vice President for Student Affairs.

Qualified candidates should apply through the University of Michigan “Careers at the U” website: and send application materials including a letter addressing how the candidate’s experiences match the position requirements; a curriculum vitae/resume; and the names, titles, e-mail and business addresses and telephone numbers of at least five (5) references. Submitting materials as an MS Word attachment is preferred and strongly encouraged.

Please send application materials to:
Monita Thompson, Chair of OSCR Search
c/o Office of Student Conflict Resolution, University of Michigan 600
East Madison, G121 South Quadrangle Ann Arbor, Michigan 48109-1372

Review of applications will begin immediately and continue until an appointment is made. For best consideration, materials should be received by January 4, 2010.

The University of Michigan offers an excellent benefit package and competitive salary. Starting date is negotiable with target of April 1, 2010.

The University of Michigan is a nationally ranked public research institution located in the lovely community of Ann Arbor, 40 minutes west of Detroit. The campus has a diverse student population of 46,000. Learn more – visit the U of M website at

The University of Michigan is an Equal Opportunity, Non-Discriminatory Employer.

Job Requirements
Master’s degree required; Ph.D., J.D., or other terminal degree in related field preferred. Extensive knowledge and evidence of significant, progressively responsible experience in student conflict resolution, judicial affairs, or related areas required. At least 5-7 years of progressive management/leadership and supervisory responsibilities. Thorough knowledge of conflict management, community building in a diverse environment, conflict resolution and related innovative peacemaking strategies, and student conduct methods, including processes, ethical issues, professional standards, and legal parameters. Evidence of employing good judgment during complex and/or challenging situations. Ability to shape, build support for, and implement a broad vision grounded in an educational philosophy, social justice principles, and a solid expertise in the theory and research that guides good practices in student affairs. Excellent administrative and organizational skills, the ability to manage multiple tasks simultaneously, capacity to manage a high volume of complex cases, address big picture and detail. Outstanding supervision and leadership skills with commitment to facilitating and contributing to a Division-wide, diverse, team-oriented environment. Strong writing, verbal communication and interpersonal skills.. Ability to collaborate effectively with diverse parties within and beyond the institution (Housing, Dean of Students, Department of Public Safety, Office of General Council, and Ann Arbor courts, as some examples). Solid resource management experience including evidence of capacity to build and monitor budgets. Ability to serve in an institutional leadership role for the management of reputational and/or other risks of significant seriousness. Ability to infuse creative, compassionate, culturally competent approaches to problem solving.


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