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Help Center Coordinator, Harlem Community Justice Center

July 8, 2010
Project: Harlem Community Justice Center
Title: Help Center Coordinator
The Center for Court Innovation, a project of the Fund for the City of New York, is a unique public-private partnership that promotes new thinking about how courts and criminal justice agencies can aid victims, change the behavior of offenders, and strengthen communities. The Center creates demonstration projects that test new approaches to problems that have resisted conventional solutions. The Center’s problem-solving courts include the nation’s first community court (Midtown Community Court), as well as drug courts, domestic violence courts, youth courts, mental health courts, and others. Nationally and internationally, the Center performs original research on topics of justice reform and provides consulting services to criminal justice innovators. The Harlem Community Justice Center (“Justice Center”) is a project of the Center for Court Innovation.
The Justice Center is seeking an experienced professional with knowledge of Housing Court to coordinate its on-site Help Center.  Located in an old magistrate’s courthouse in the heart of East Harlem, the Harlem Community Justice Center is a community-based court and resource center that works to solve neighborhood problems in East and Central Harlem, including juvenile delinquency, deteriorating housing, substance abuse, and the challenges presented by ex-offenders returning from incarceration. The goal of the on-site Help Center is to ensure access to justice for all litigants in Housing and Family Court regardless of their background, ability to pay, or special needs. Working in a collaborative manner, the Help Center Coordinator performs clerical tasks and day-to-day administrative duties.  They answer phones, call for interpreters, schedule mediations, enter data in the Justice Center database, distribute and store in-take forms, provide pamphlets/fact sheets/court publications, monitor supplies, conduct community outreach/education events, and communicate regularly with the Pro-Se Attorney, Clerk’s Office staff, and other partner agency staff.  The Coordinator also manages the Justice Center’s mediation program. The Help Center Coordinator reports to the Court Operations Coordinator.
Duties
Ensure that Help Center clients are screened and assessed and intake forms are recorded in the Justice Center database.
Prioritize persons with a current case in Housing or Family Court and vulnerable persons facing eviction, domestic abuse, or are otherwise in a crisis situation that requires immediate attention.
Provide case management for high-risk and vulnerable Housing Court clients.
Provide excellent client service insuring that the Help Center waiting area and office are pleasant friendly and responsive to client needs at all times.
Insure that the Help Center is open and operational Monday- Friday from 9 to 5pm, and at all times when Housing and Family Courts are in session.
Provide access to Housing and Family Court information for represented and self-represented litigants through referrals to the Pro Se Attorney, use of online tools, and the provision of Civil Court pamphlets and brochures.
Promote use of the public access computers and other online supports available through the Civil Court for litigants.
Coordinate on-site mediation services: Intake cases, schedule volunteers, and generate written agreements.
Organize workshops for litigants and the broader community that facilitate access to justice through the Courts and related agencies.
Conduct community outreach for Housing Court seminars.
Coordinate referrals for services for litigants to in-house and community-based services.
Maintain daily sign-in sheets.
Supervise assigned volunteers/interns.
Collaborate with the Pro Se Attorney on Orders to Show Cause.
Complete reports in a timely and accurate manner.
Requirements:
Bachelor’s degree required;
Knowledge of basic NYS housing law and the Housing Court process required;
Mediation/Alternative Dispute Resolution experience required;
Excellent client engagement skills required;
Bi-lingual (English/Spanish) highly desired;
Knowledge of family law and the Family Court processes desired;
Sound analytical and writing skills;
Excellent presentation skills;
Experience with Microsoft Office and database programs (Access/Filemaker);
Salary: Commensurate with experience — excellent benefits.
Posting Date: 6/28/2010
Closing Date: 8/1/2010
Send resume and writing sample to:
Sally Sanchez
Harlem Community Justice Center
170 East 121st Street
New York, NY 10035
Fax (212) 360-4996
Email: SSANCHEZ@courts.state.ny.us
No phone calls please.
The Harlem Community Justice Center is operated by the Center for Court Innovation,
a project of the Fund for the City of New York.
See our website at http://www.courtinnovation.org.
The Fund for the City of New York is an equal opportunity employer.

Project: Harlem Community Justice Center
Title: Help Center Coordinator

The Center for Court Innovation, a project of the Fund for the City of New York, is a unique public-private partnership that promotes new thinking about how courts and criminal justice agencies can aid victims, change the behavior of offenders, and strengthen communities. The Center creates demonstration projects that test new approaches to problems that have resisted conventional solutions. The Center’s problem-solving courts include the nation’s first community court (Midtown Community Court), as well as drug courts, domestic violence courts, youth courts, mental health courts, and others. Nationally and internationally, the Center performs original research on topics of justice reform and provides consulting services to criminal justice innovators. The Harlem Community Justice Center (“Justice Center”) is a project of the Center for Court Innovation.

The Justice Center is seeking an experienced professional with knowledge of Housing Court to coordinate its on-site Help Center.  Located in an old magistrate’s courthouse in the heart of East Harlem, the Harlem Community Justice Center is a community-based court and resource center that works to solve neighborhood problems in East and Central Harlem, including juvenile delinquency, deteriorating housing, substance abuse, and the challenges presented by ex-offenders returning from incarceration. The goal of the on-site Help Center is to ensure access to justice for all litigants in Housing and Family Court regardless of their background, ability to pay, or special needs. Working in a collaborative manner, the Help Center Coordinator performs clerical tasks and day-to-day administrative duties.  They answer phones, call for interpreters, schedule mediations, enter data in the Justice Center database, distribute and store in-take forms, provide pamphlets/fact sheets/court publications, monitor supplies, conduct community outreach/education events, and communicate regularly with the Pro-Se Attorney, Clerk’s Office staff, and other partner agency staff.  The Coordinator also manages the Justice Center’s mediation program. The Help Center Coordinator reports to the Court Operations Coordinator.

Duties
Ensure that Help Center clients are screened and assessed and intake forms are recorded in the Justice Center database.Prioritize persons with a current case in Housing or Family Court and vulnerable persons facing eviction, domestic abuse, or are otherwise in a crisis situation that requires immediate attention.Provide case management for high-risk and vulnerable Housing Court clients.Provide excellent client service insuring that the Help Center waiting area and office are pleasant friendly and responsive to client needs at all times.Insure that the Help Center is open and operational Monday- Friday from 9 to 5pm, and at all times when Housing and Family Courts are in session.Provide access to Housing and Family Court information for represented and self-represented litigants through referrals to the Pro Se Attorney, use of online tools, and the provision of Civil Court pamphlets and brochures.Promote use of the public access computers and other online supports available through the Civil Court for litigants.Coordinate on-site mediation services: Intake cases, schedule volunteers, and generate written agreements.Organize workshops for litigants and the broader community that facilitate access to justice through the Courts and related agencies.Conduct community outreach for Housing Court seminars.Coordinate referrals for services for litigants to in-house and community-based services.Maintain daily sign-in sheets.Supervise assigned volunteers/interns.Collaborate with the Pro Se Attorney on Orders to Show Cause.Complete reports in a timely and accurate manner.
Requirements:
Bachelor’s degree required;Knowledge of basic NYS housing law and the Housing Court process required;Mediation/Alternative Dispute Resolution experience required;Excellent client engagement skills required;Bi-lingual (English/Spanish) highly desired;Knowledge of family law and the Family Court processes desired;Sound analytical and writing skills;Excellent presentation skills;Experience with Microsoft Office and database programs (Access/Filemaker);
Salary: Commensurate with experience — excellent benefits.

Posting Date: 6/28/2010
Closing Date: 8/1/2010

Send resume and writing sample to:

Sally Sanchez
Harlem Community Justice Center
170 East 121st Street
New York, NY 10035
Fax (212) 360-4996
Email: SSANCHEZ@courts.state.ny.us
No phone calls please.

The Harlem Community Justice Center is operated by the Center for Court Innovation,
a project of the Fund for the City of New York.
See our website at http://www.courtinnovation.org.
The Fund for the City of New York is an equal opportunity employer.

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